Dehradun: Chief Minister Pushkar Singh Dhami, while reviewing CM Helpline-1905 at the Secretariat on Thursday, directed the officials to regularly review the CM Helpline for quick resolution of public problems by the Secretary and Head of Department. He said that the officers should ensure that the complaints of the officer at whose level are the complaints, they should be resolved at their level itself. Complaints should not come to the higher level unnecessarily. The Chief Minister directed that in the review meeting of CM Helpline, details should also be given about how many meetings were organized by the secretaries in charge of the districts to resolve various problems in the districts and which important problems were resolved. He directed that all the District Magistrates should ensure that BDC and Tehsil Divas are organized regularly and district level officers should also compulsorily participate in them.
On this occasion, the Chief Minister also launched the web portal of e-archives district Dehradun. The records of the tehsils of Dehradun district have been scanned and uploaded on the portal. The Chief Minister directed that other districts should also move forward rapidly towards creating a web portal through e-archives. The Chief Minister directed the officials to dispose of the pension related cases of the retiring personnel in a time bound manner. It should be ensured that no one has to make unnecessary rounds of offices in pension related cases. He has directed the Chief Secretary to regularly review the pension cases of the departments.
On this occasion, the Chief Minister also spoke on the phone with 06 complainants who had lodged complaints on the CM Helpline. The problems of three complainants had been resolved. Among the three complainants whose problems had not been resolved yet, Mohan Singh of Bageshwar had complained that a big tree behind his house was in a state of falling, whose roots had cracked, due to which there is a danger of the tree falling on his house. The Chief Minister directed the District Magistrate Bageshwar to resolve their problem soon and provide the information to the CM office. Rakesh Kumar Agarwal of Udham Singh Nagar had complained that his electricity bill was coming in RDF, and for not depositing the bill, interest of Rs 9,000 was imposed on him. He demanded that the actual bill be made available. The Chief Minister directed the UPCL officials to resolve their problem soon. Arun Ahulwalia of Dehradun complained that he has retired on 31 August 2023, he has got the benefit of pension, but has not received the insurance money. The Chief Minister directed the officials of the Education Department to make his insurance money available as soon as possible.
In the meeting, Director ITDA Nitika Khandelwal informed that on the instructions of the Chief Minister, a system has been made to register the feedback of the complainants regarding the redressal of complaints in the CM Helpline. The officers will be given training in Dehradun and Nainital from August 07 for organizing CM Helpline 1905 and Digital Tehsil Diwas at the divisional level. Chief Secretary Radha Raturi, Principal Secretary L. Fanai, Secretary Shailesh Bagoli, Nitesh Jha, Radhika Jha, Dilip Jawalkar, Dr. Pankaj Kumar Pandey, Chandresh Yadav, Brijesh Kumar Sant, Dr. V. Shanmugam, Dr. R. Rajesh Kumar, S.N. Pandey, heads of various departments and District Magistrate were present in the meeting through virtual medium.
