Dehradun: Chief Minister Pushkar Singh Dhami reviewed the CM Helpline 1905. During the review, when the above incident came to Chief Minister Pushkar Singh Dhami’s attention, he expressed his strong displeasure. He directed the Secretary of Information Technology and the Secretary of Higher Education to investigate the matter and submit a report within a week, and to take strict action against the concerned officials. The Chief Minister said that the candidate should be provided with a degree within a week. Help desks should be set up in universities and colleges to address student complaints. Services provided under the Right to Service should be displayed on display boards in offices. Complaints related to electricity, water, roads, and other basic amenities registered on the CM Helpline should be resolved promptly. To this end, the concerned officials should post on the office notice board the designated days on which they will meet to resolve problems.
During the review, Chief Minister Pushkar Singh Dhami spoke with complainants and directed officials to resolve their issues as quickly as possible. The Chief Minister instructed officials to prioritize resolving complaints and problems from people in disaster-affected areas. He directed all District Magistrates to review the CM Helpline weekly, Secretaries twice a month, and the Chief Secretary monthly. He also directed that cases pending for more than three months be resolved through a campaign. The Chief Minister stated that District Magistrates must regularly organize public meetings to ensure prompt resolution of public issues. He also stated that officials who fail to resolve complaints within the stipulated timeframe will be held accountable and action will be taken. The Chief Minister directed that work on disaster-damaged power lines and protective walls be prioritized and that a report be submitted promptly. He stated that a problem will be considered resolved only when the complainant is fully satisfied. He also directed all departments to submit a status report of complaints received on Helpline 1905 to the Chief Minister’s Office by the 5th of every month. Director ITDA Gaurav Kumar provided detailed information about the complaints received on the CM Helpline and the actions taken by the departments to resolve them. It was revealed at the meeting that Uttarakhand is receiving a large number of complaints related to drinking water, the Home Department, and energy.
Vice Chairman of the Infrastructure Monitoring Council Vishwas Dabur, Chief Secretary Anand Bardhan, Principal Secretary R.K. Sudhanshu, R. Meenakshi Sundaram, secretaries, heads of various departments, and all district magistrates were present virtually.
